Contact & Sales FAQ
What information should I include in my quote request?
To provide an accurate quote for rollformers or coil lines, please include your company name, location, and the specific gauge range or production goals you are targeting. This helps our engineers recommend the best CR-Series or Auto-Brake model for your shop.
Who should I contact for technical support?
Our technical support team is located at our St. Louis headquarters. For immediate assistance with machine setup or troubleshooting, call 314-631-1416 during our business hours (7:00 AM – 3:30 PM CST) to speak with a specialist.
Can I order spare parts through the contact form?
Yes. Please use the contact form or email us directly to inquire about spare parts. Because we manufacture our machines in-house, we maintain a deep inventory of replacement parts to ensure your production line stays operational.
Do you offer international sales support?
Absolutely. Ductformer ships and supports machinery worldwide. Our sales team is experienced in international logistics and can provide quotes including freight to your nearest port or facility.
How to Reach Us
| Department | Best Method | Response Time |
|---|---|---|
| New Sales & Quotes | Sales@Ductformer.com | Typically within 24 hours |
| Technical Support | 314-631-1416 (Direct Call) | Immediate (During Biz Hours) |
| Used Equipment Inquiries | Online Contact Form | Next Business Day |
| Financing Questions | Direct Call / Financing Page | Immediate Consultation |